Delivery and Returns Policy

*** SERVICE UPDATE ***

Please be aware that Royal Mail are experiencing significant delays due to covid absences and deliveries are taking much longer than usual. We have updated our delivery time to 3-7 working days because of this. We appreciate your patience at this time.

Last updated 06/01/2022

We hope you are happy with your purchase. However you can return any new, unused or unworn items to us for a full refund. Please see below for further information.

Returns

We currently do not provide free returns.

All returns must be postmarked within 14 days of the purchase date. All items must be returned new, unused or unworn and in the original Little Seeds packaging.

Little Seeds can only accept back whole items, please note sets, multipacks etc are considered one and cannot be partially returned.

Returns that do not meet our policy may not be accepted and will be sent back to the customer.

Return Process

To return an item, please mail to the following address:

Attn: Returns (order no.)
Little Seeds,
17 Privett Place,
Gosport,
Hampshire,
PO12 3SG

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions

For defective or damaged products, please contact us at customercare@little-seeds.co.uk to arrange a refund or exchange.

Special Conditions: To protect all our customers and make sure we handle every return or exchange with fairness, we will not accept a return or exchange in or outside our standard returns policy in some situations, these include:

• Failure to follow care instructions
• Damage caused by accident, neglect, misuse or improper care
• Items showing obvious excessive wear and tear
• Items damaged by external factors such as flooding or fire
• On occasion when we feel there has been an abuse of our returns policy in the past.

Delivery

UK	Standard Delivery - Free	3-7 working days
UK	First Class Delivery - £2.99	1-2 working days
International	Tracked delivery - £15	5-10 working days

Questions

If you have any questions concerning our return policy, please contact us at: customercare@little-seeds.co.uk